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SHIPPING & RETURNS.

Every order ships tracked from our warehouse. Here's exactly what to expect — no surprises, no fine print games.

DELIVERY TIMES

Processing1–2 business days to pick, check & pack your order
Standard shipping7–12 business days, fully tracked
Express shipping4–7 business days where available
Free shippingOn all orders over $150

Delivery estimates begin once your order is dispatched. Peak seasons and customs checks may add a few days.

TRACKING & SUPPORT

TrackingA tracking number is emailed as soon as your parcel leaves the warehouse. Track it any time from 17TRACK or your account page.
QuestionsWe reply within 24 hours, any day of the week.
Order helpLog in and open My Orders — every order has its own support thread.

RETURNS — 30 DAYS, NO QUESTIONS

↩️30-day window

Not feeling it? Send it back within 30 days of delivery for a full refund.

📦Unworn & tagged

Items just need to be unworn with original tags attached. Same as you'd expect anywhere else.

💸Fast refunds

Refunds are issued to your original payment method within 5 business days of the return arriving.

To start a return, message us from your order page or email us with your order number — we'll send a return label and instructions.

When will my order ship?

Orders placed before 3 PM on business days are usually dispatched the same or next day. You'll get a dispatch email with tracking the moment it leaves our warehouse.

Do I have to pay customs duties?

For most destinations, no — orders ship with duties included. In the rare case your country's customs charges an import fee, it is collected by your local carrier, not by us.

My tracking hasn't updated in a few days — is that normal?

Yes. International parcels can sit at a sorting hub for several days between scans. If there's no movement for 7+ days, contact us and we'll investigate with the carrier directly.

Can I change my delivery address after ordering?

If your order hasn't shipped yet, yes — contact us as soon as possible with your order number and the new address.

What if my item arrives damaged?

Send us a photo within 48 hours of delivery and we'll replace it or refund you — your choice, no return shipping hassle.